PRIVACY POLICY

This Privacy Policy applies to the SS Engineers Field mobile application (Android package: com.ssengineers.field) used by servicemen / field engineers for registration, job assignments, service execution, earnings, and support.

SS Engineers Field is committed to protecting the privacy and personal data of servicemen who use this application. This policy explains what data we collect, why we collect it, how it is used, with whom it is shared, and how you can request deletion.

Last updated: 19 August 2026

WHO THIS APP IS FOR

This app is intended for adult field technicians and servicemen engaged by SS Engineers to perform industrial / engineering service jobs. It is not intended for customers or for users under 18 years of age.

DATA COLLECTED

Personal Information

  • Full name, mobile number, and email address
  • Account password (stored in encrypted / hashed form on our servers)
  • Residential or work address
  • Profile photograph

Identity / KYC Documents

  • Aadhaar card images (front and back) for identity verification
  • PAN card image for identity and payout compliance
  • These documents are uploaded by you during registration and stored securely for verification by authorized administrative staff

Professional / Work Data

  • Skill categories, capabilities, and custom skills
  • Work experience and project details (project name, client, dates, description, contact, and photos)
  • Skill assessment answers, scores, and pass/fail results
  • Job assignments, service logs, status updates, and related customer / site details needed to complete a job
  • Support tickets and attachments raised from Help Center

Location Data

  • Approximate and precise location (latitude and longitude) when you allow location permission
  • Used to auto-detect or verify your address during registration and to support job / site-related workflows
  • Location is collected while you use the app after granting permission; we do not continuously track your location in the background for advertising
  • You may also enter an address manually; coordinates may be derived from that address using device geocoding

Photos, Camera, and Files

  • Camera access to capture profile photos, KYC documents, project photos, and support attachments
  • Photo library / file picker access only for files you explicitly select
  • The app does not scan or upload your entire gallery
  • No background or automatic media access

Financial / Payout Information

  • Bank account details and UPI ID used to receive earnings / settlements
  • Earnings, withdrawal requests, and payout history
  • We do not collect credit/debit card numbers in this app for customer payments

Device, Notifications, and Authentication

  • Firebase Cloud Messaging (FCM) token for push notifications about jobs and account updates
  • Device platform information (Android / iOS)
  • JWT access and refresh tokens stored in encrypted on-device secure storage
  • OTP codes sent to email or mobile for login recovery and job verification
  • Network connectivity status to handle offline / failed requests

App Diagnostics

  • Google Firebase SDKs are included for push notifications and may collect limited app analytics / diagnostics to keep notifications and the app working
  • We do not use this data to sell advertising or to build advertising profiles

USAGE OF DATA

  • Create and verify the serviceman account (including KYC)
  • Assign jobs, show job details, and complete service execution
  • Communicate with assigned customers (for example phone or WhatsApp from a job) and with support
  • Send push notifications for job and account updates
  • Process earnings, withdrawals, and settlements
  • Skill assessment, compliance, and internal reporting
  • Authenticate the user and keep the session secure
  • Improve app reliability and user experience

DATA SHARING

  • Limited profile / assignment information may be visible to customers and internal staff as needed to fulfill a job
  • Identity documents and bank details are accessible only to authorized administrative staff
  • Firebase (Google) is used for push notifications and related diagnostics
  • Payouts may be processed through our backend and banking / UPI channels
  • We do not sell personal data and do not share it for third-party advertising
  • Data may be disclosed to authorities when required by applicable law

SECURITY MEASURES

  • Encrypted data transmission (HTTPS / TLS)
  • Secure on-device storage for authentication tokens
  • Role-based access control on our servers
  • KYC and payout data restricted to authorized administrative staff

DATA RETENTION

  • Account and profile data are retained while the account is active
  • Job, KYC, and payout records may be retained for operational, audit, tax, and legal purposes
  • You may request account and data deletion as described below

USER RIGHTS

  • Access or request a copy of personal data we hold
  • Request correction of inaccurate data
  • Request deletion of the account and associated personal data
  • Revoke camera, location, notification, or photo permissions in device settings (some features may stop working)
  • Opt out of push notifications from device settings

CHILDREN'S PRIVACY

This app is not intended for users under the age of 18. We do not knowingly collect data from children.

CHANGES TO THIS POLICY

This Privacy Policy may be updated periodically. Significant changes will be reflected on this page and, where appropriate, notified through the app or email. Continued use of the app after an update indicates acceptance of the revised policy.

DELETE SERVICEMAN ACCOUNT & DATA DELETION REQUEST

Servicemen may request deletion of their account and associated personal data at any time.

How to request serviceman account deletion:

  • Send an email to response.ssengrindia@gmail.com
  • Use the subject line: "Delete Serviceman Account Request – SS Engineers Field"
  • Mention the registered phone number or email associated with the account.

After verification, the serviceman account and associated personal data will be permanently deleted within 7 to 30 days.

Data that will be deleted:

  • User profile information (name, phone number, email, address, profile photo)
  • KYC documents (Aadhaar and PAN images)
  • Location data linked to the account
  • Work experience, project photos, skill and assessment records
  • Device identifiers and push notification tokens
  • Authentication records
  • Bank / UPI payout details stored for the account
  • Job history and support tickets (except records we must keep by law)
  • App diagnostics associated with the account where technically feasible

Data retention after deletion:

Certain service records, invoices, KYC copies, or compliance-related data may be retained for legal, regulatory, tax, or audit purposes for a limited period as required by law.

CONTACT INFORMATION

For questions or requests regarding this Privacy Policy, contact us at:

Email: response.ssengrindia@gmail.com

App: SS Engineers Field

Privacy policy URL: https://ssecplus.com/servicemobile/privacypolicy