PRIVACY POLICY

SS Engineers Care respects user privacy and is committed to protecting the personal data of customers and service providers using our mobile application and services.

DATA COLLECTED

Personal Information

• Name, phone number, and email address
• Company name and job title/position
• GST number and website URL (if provided)
• Industry type and preferred service types
• Referral code information (if applicable)

Location Data

• Latitude and longitude, used only for service visits, booking, and address verification

Service Data

• Service history and order-related data
• Service booking details and requirements
• Uploaded documents and photos related to service requests
• Payment and invoice information

Media Access

• Uses Android system photo picker for selecting specific images or documents
• Does not access or scan the entire device gallery
• Only user-selected files are accessed
• No background or automatic media access

Device Information

• Device ID (Android ID or iOS Identifier for Vendor) for push notifications
• Device platform information (Android / iOS)
• Push notification tokens (Firebase Cloud Messaging)

Authentication & Analytics

• Google Sign-In details if selected by user
• JWT authentication tokens
• Encrypted password storage
• App usage analytics and error/crash logs

USAGE OF DATA

• Service booking, assignment, and execution
• Customer and service provider communication
• Invoice generation and payment processing
• Push notifications for service updates
• Account management and authentication
• App improvement and user experience enhancement

DATA SHARING

• Shared only with assigned service providers for job execution
• Payments handled via secure third-party gateways
• Firebase services used for notifications and analytics
• No selling or marketing-based data sharing
• Data shared with authorities only when legally required

SECURITY MEASURES

• Encrypted data transmission (HTTPS / TLS)
• Role-based access control
• Secure token and credential storage
• Regular security monitoring and updates

DATA RETENTION

• Data retained while the account is active
• Service records retained for operational and legal purposes
• Users may request account and data deletion

USER RIGHTS

• Access personal data
• Request correction or deletion
• Opt out of push notifications
• Withdraw consent (may affect functionality)

CHILDREN'S PRIVACY

This app is not intended for users under the age of 18. We do not knowingly collect data from children.

CHANGES TO THIS POLICY

This Privacy Policy may be updated periodically. Users will be notified of significant changes via the app or email. Continued usage indicates acceptance.

DELETE ACCOUNT & DATA DELETION REQUEST

Users may request deletion of their account and associated personal data at any time.

How to request account deletion:

• Send an email to response.ssengrindia@gmail.com
• Use the subject line: "Delete Account Request – SS Engineers Care"
• Mention the registered phone number or email associated with the account.

After verification, the account and associated personal data will be permanently deleted within 7 to 30 days.

Data that will be deleted:

• User profile information (name, phone number, email)
• Location data linked to service visits
• Uploaded documents and photos
• Device identifiers and push notification tokens
• Authentication records
• Service history and order-related data
• App usage analytics and error/crash logs

Data retention:

Certain service records, invoices, or compliance-related data may be retained for legal, regulatory, or audit purposes for a limited period as required by law.

CONTACT INFORMATION

For questions or requests regarding this Privacy Policy, contact us at:

Email: response.ssengrindia@gmail.com