PRIVACY POLICY

SS Engineers Plus respects the privacy of all users and is committed to protecting the personal data of both Customers and Servicemen who use our mobile applications and services.

This Privacy Policy explains how we collect, use, store, and protect personal information when you access or use our platform.

DATA COLLECTED

Customer Data
  • Name, phone number, and email address
  • Location (used only for service visits)
  • Service history and order-related information
  • Uploaded documents and photos related to service requests
Serviceman Data
  • Name, contact information, and experience details
  • Location data (active only during service visits)
  • Work reports, service images, and service logs
  • Payment, earnings, and settlement records

USAGE OF DATA

  • Service booking, job assignment, and execution
  • Communication, notifications, and customer support
  • Compliance monitoring and internal reporting
  • Invoice generation, payment processing, and settlements
  • Improvement of service quality and operational efficiency

DATA SHARING

  • Customer data is shared only with assigned servicemen for service fulfillment
  • Serviceman data is accessible only to authorized administrative staff
  • Payment-related data is handled through secure payment gateways
  • No personal data is sold or shared with unauthorized third parties

LOCATION DATA USAGE

  • Customer location is used only to assign nearby servicemen
  • Serviceman location access is enabled strictly during active service execution

SECURITY MEASURES

  • Secure servers and encrypted data transmission
  • Secure authentication mechanisms and role-based access control
  • Strict access limitations for administrative staff

DATA RETENTION

Personal data is retained only as long as necessary to provide services and comply with legal and operational requirements. Inactive accounts may be removed as per internal data retention policies.

USER RIGHTS

Users may request to review, update, or delete their account data by contacting us through the application or via email.

CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: response.ssengrindia@gmail.com